Refund policy

We want you to love your purchase! If you’re not satisfied, you may return or exchange eligible items within 14 days of receiving your order.

Conditions:

  • Items must be unused, unworn, and in original packaging.

  • Proof of purchase (order number or receipt) is required.

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

Process:

  1. Contact us at Novariahaven@gmail.com within 14 days of delivery.

  2. Our team will review your request and provide return instructions.

  3. Once we receive and inspect your item, we’ll issue a refund or exchange as per your preference.

Non-Returnable Items:
For hygiene reasons, certain items such as undergarments, beauty products, or personalized goods cannot be returned unless faulty.